Terms of Service

TERMS OF SERVICE (TERMS & CONDITIONS)

Nora Root (Nora Trading LLC)

Effective Date: 04/15/2026

Website: noraroot.com

1. INTRODUCTION

Welcome to Nora Root (“Company,” “we,” “our,” or “us”), an online fashion store operated by Nora Trading LLC, a limited liability company registered in the State of New Jersey, United States.

These Terms of Service (“Terms”) govern your access to and use of our website, noraroot.com, including any purchases made through the platform.

By accessing or using our website, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use immediately.

2. ELIGIBILITY

By using this website, you represent that:

  • You are at least 18 years old or have the consent of a legal guardian
  • You have the legal capacity to enter into a binding agreement
  • All information you provide is accurate and complete

3. BUSINESS MODEL AND PRODUCTS

Nora Root designs, produces, and sources African fashion products globally, with a primary production base in Nigeria.

We offer:

  • Ready-to-Wear Items (typically shipped from the United States)
  • Made-to-Order Items (typically produced and shipped from Nigeria)

Products are available for all genders and occasions and may vary in fabric, craftsmanship, and design.

4. ORDERS AND ACCEPTANCE

  • All orders placed on noraroot.com are subject to acceptance by Nora Root
  • We reserve the right to refuse or cancel any order at our discretion
  • Order confirmation does not guarantee fulfillment; it confirms receipt only

5. PRICING AND PAYMENTS

  • All prices are listed in USD unless otherwise stated
  • Buyers are responsible for:
    • Applicable taxes
    • Shipping fees
    • Payment processing fees (if applicable)

We accept payments through approved third-party payment gateways. Nora Root is not liable for errors or fees imposed by such providers.

6. SHIPPING, PROCESSING, AND DELIVERY

6.1 Processing Time

  • Ready-to-wear items: Typically processed within 2 business days
  • Made-to-order items: Production timelines vary and will be specified on product pages

6.2 Shipping Origin

  • Orders may ship from:
    • The United States
    • Nigeria

6.3 Shipping Costs

  • Shipping costs are paid by the buyer unless otherwise stated

6.4 Delivery Time

Delivery timelines are estimates and may vary due to:

  • Customs clearance procedures
  • International shipping delays
  • Carrier issues
  • Force majeure events (e.g., strikes, natural disasters)

6.5 Customs Duties and Taxes

  • Buyers are responsible for any customs duties, import taxes, or fees unless explicitly stated otherwise
  • Nora Root is not responsible for delays caused by customs

7. RETURNS, REFUNDS, AND EXCHANGES

7.1 Return Policy

  • Returns are accepted within 7 days of delivery
  • Items must be unused, unworn, and in original condition

7.2 Restocking Fee

  • A restocking fee may apply and will be communicated where applicable

7.3 Made-to-Order Items

  • Made-to-order items are non-refundable, except where:
    • The fault lies with Nora Root or the manufacturer

7.4 Defective or Incorrect Items

If an item:

  • Does not match ordered specifications
  • Has incorrect measurements due to our error
  • Is damaged or defective

We will:

  • Offer adjustments or replacement where possible
  • Issue a refund if adjustment or replacement is not feasible

7.5 Buyer Responsibility

Nora Root is not responsible for:

  • Incorrect measurements provided by the buyer
  • Errors in customization submitted by the buyer

8. PRODUCT REPRESENTATION

We strive to display product colors, fabrics, and designs as accurately as possible. However:

  • Variations may occur due to lighting, screen displays, and handcrafted processes
  • Slight differences in fabric patterns or stitching are not considered defects

9. INTELLECTUAL PROPERTY

All content on noraroot.com, including:

  • Designs
  • Logos
  • Images
  • Text

are the intellectual property of Nora Root and may not be reproduced without written consent.

10. USER CONDUCT

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with site functionality
  • Submit false or misleading information
  • Attempt unauthorized access to systems

11. PRIVACY AND DATA PROTECTION

We collect and process personal data in accordance with applicable laws, including U.S. regulations and relevant international standards.

11.1 Information Collected

  • Name, email, phone number
  • Shipping and billing addresses
  • Payment details (processed via third-party providers)

11.2 Use of Information

Your data is used to:

  • Process orders
  • Provide customer support
  • Improve services
  • Comply with legal obligations

11.3 Data Sharing

We may share data with:

  • Payment processors
  • Shipping and logistics providers
  • Legal authorities when required

We do not sell personal data to third parties.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Nora Root shall not be liable for indirect, incidental, or consequential damages
  • Liability is limited to the amount paid for the purchased product

13. DISCLAIMERS

  • Products are provided “as is” without warranties except where required by law
  • We do not guarantee uninterrupted or error-free website operation

14. INDEMNIFICATION

You agree to indemnify and hold harmless Nora Root, its owners, employees, and affiliates from any claims arising from:

  • Your misuse of the website
  • Violation of these Terms

15. GOVERNING LAW

These Terms shall be governed by the laws of the United States of America, specifically the State of New Jersey, without regard to conflict of law principles.

Users must also comply with applicable laws in their country of residence.

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Parties agree to first attempt resolution through good-faith negotiations.

16.2 Arbitration

If unresolved, disputes may be settled through binding arbitration in New Jersey, unless otherwise required by law.

16.3 Jurisdiction

Where arbitration is not applicable, disputes shall be resolved in courts located in New Jersey.

17. FORCE MAJEURE

Nora Root shall not be liable for failure or delay in performance due to events beyond reasonable control, including:

  • Natural disasters
  • War
  • Government actions
  • Supply chain disruptions

18. MODIFICATIONS TO TERMS

We reserve the right to update these Terms at any time. Changes will be effective upon posting on noraroot.com.

Continued use of the website constitutes acceptance of updated Terms.

19. CONTACT INFORMATION

For inquiries regarding these Terms:

Nora Root (Nora Trading LLC)

Email: shop@noraroot.com

Website: noraroot.com

20. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Nora Root regarding the use of the website and supersede any prior agreements.