CUSTOMER SERVICE
Hello, how can we help you?
Have a question? You might find the answer in our Frequently Asked Questions section below!
FREQUENTLY ASKED QUESTIONS
Nora Root is a premium African fashion brand based in New Jersey, USA. We specialize in elegant modern African clothing for men and women, including ready-to-wear collections, custom-made outfits, and made-to-order designs inspired by African culture and contemporary fashion.
Yes. We proudly ship worldwide to customers across the United States, Canada, Europe, Africa, the United Kingdom, and many other international destinations.
Shipping availability may vary depending on your country and local delivery regulations.
Our shipping locations depend on the type of order:
- Ready-to-wear items typically ship from New Jersey, USA.
- Made-to-order, custom-made, and pre-order outfits are generally produced and shipped from Nigeria.
This allows us to maintain authentic craftsmanship while serving customers globally.
Ready-to-Wear
These are already produced outfits available for immediate purchase and faster shipping.
Made-to-Order / Custom-Made
These outfits are specially produced after your order is placed. They may be tailored to your measurements, preferred style details, or fabric selections.
Production times are longer for made-to-order items because each piece is carefully crafted.
Shipping times vary depending on the product type and destination.
Ready-to-Wear Orders
- USA: Usually 2–7 business days
- International: Usually 5–14 business days
Made-to-Order / Custom Orders
- Production Time: Usually 1–2 weeks
- Shipping Time After Production:
- USA: 5–10 business days
- International: 5–14 business days
Please note that delivery times may vary during holidays, customs processing, or high-demand periods.
Most custom or made-to-order outfits require approximately 1–4 weeks for tailoring and finishing before shipment.
Complex designs, bridal wear, group orders, or peak season demand may require additional production time.
Yes. For eligible custom-made outfits, customers can provide body measurements during checkout or after placing an order.
We recommend submitting accurate measurements to ensure the best fit.
In many cases, yes. Depending on the design, customers may request certain modifications such as:
- Sleeve adjustments
- Length adjustments
- Neckline preferences
- Color selections
- Fabric options
Additional charges or production time may apply for certain customizations.
If there is an issue related to tailoring error or production mistake, please contact us within a specified timeframe after delivery.
Because many items are custom-made, fit issues caused by incorrect customer measurements may not qualify for refunds. However, we will do our best to help provide alteration guidance or reasonable solutions.
Yes. Once your order ships, you will receive tracking details via email or SMS where available.
We recommend reviewing our size guide before placing an order.
If you are unsure about sizing, you may contact our customer support team for assistance.
For the best fit, custom measurement options are recommended when available.
We use a variety of fabrics depending on the collection, including authentic African textiles and modern premium materials sourced from trusted suppliers.
Our designs combine African heritage with contemporary elegance.
Contact us immediately for further assistance.Â
info@noraroot.com
Contact us immediately for further instructions.
info@noraroot.com
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International customers may be responsible for customs duties, VAT, import taxes, or other fees imposed by their country.
These charges are generally not included in the product or shipping price.
Contact shipping carrier directly with the tracking details you received for further assistance.
Orders may only be canceled or modified within a limited period after placement.
Once production has started on a made-to-order or custom item, cancellations or major changes may no longer be possible.
Please contact us immediately if you need assistance with your order.
You must immediately contact us before production begins. Once production begins we are unable to accept any modifications.
Due to the nature of fashion production:
- Ready-to-wear items may qualify for returns under certain conditions.
- Custom-made, personalized, or made-to-order items are generally non-refundable unless there is a production defect or error.
Please review our Return Policy for full details.
Customers can contact us through:
- Our website contact page
- Email support
- Social media platforms
We aim to respond to inquiries as quickly as possible.
Yes. Nora Root may collaborate with retailers, stylists, influencers, event organizers, and fashion partners globally.
Please contact us for partnership or wholesale inquiries.
Yes. We design outfits for:
- Weddings
- Traditional ceremonies
- Birthdays
- Church events
- Evening events
- Corporate occasions
- Fashion shoots
- Couples and family styling
Custom group orders may also be available.
You can stay connected by:
- Â Subscribing to our newsletter
- Â Following our social media pages
- Â Visiting our online store regularly for new arrivals and seasonal collections
No, we do not deliver on public holidays and weekends.
Expedited shipping may be available for select products and destinations. Additional charges may apply.
DHL may contact you to sign a waiver to allow them to deliver to you signature-free. As long as you sign the waiver, your presence would not be required when they deliver.
We deliver worldwide. We use major delivery carriers like USPS and DHL. As long as your location is within their reach, you will receive your package. If unsure please contact the carriers to confirm that they deliver to your specific location.
