SHIPPING POLICY
Effective Date: 04/15/2026
Nora Root ships globally, bringing authentic African fashion to your doorstep.
1. ORDER PROCESSING TIME
Ready-to-Wear Items
- Processed within 2 business days
- Typically shipped from the United States
Made-to-Order Items
- Production time varies (shown on product page)
- Typically shipped from Nigeria
2. SHIPPING LOCATIONS
Orders may be shipped from:
- 🇺🇸 United States
- 🇳🇬 Nigeria
This allows us to deliver both fast fashion and authentic handcrafted pieces efficiently.
3. SHIPPING COSTS
- Shipping costs are calculated at checkout
- Paid by the buyer unless otherwise stated
4. DELIVERY TIMES
Delivery times vary depending on location and shipping origin:
- U.S. domestic orders: [5–10] business days
- International orders: [15–20] business days
Note: These are estimates and not guarantees.
5. CUSTOMS, DUTIES & TAXES
For international orders:
- Buyers are responsible for customs duties, import taxes, and fees
- These charges are determined by your country’s regulations
- Nora Root does not control or collect these fees
6. SHIPPING DELAYS
Delays may occur due to:
- Customs clearance
- Carrier disruptions
- Weather conditions
- High order volumes
- Global logistics challenges
We appreciate your patience in such cases.
7. ORDER TRACKING
- Tracking information will be provided once your order ships
- Some international shipments may have limited tracking updates
8. FAILED DELIVERY / WRONG ADDRESS
- Customers are responsible for providing accurate shipping details
- We are not responsible for orders delivered to incorrect addresses provided by the buyer
9. LOST OR STOLEN PACKAGES
- Nora Root is not liable for packages marked as delivered by the carrier
- If your package is lost in transit, contact us and we will assist in filing a claim
10. CONTACT
For shipping inquiries:
Email: shop@noraroot.com
Website: noraroot.com
